Efficient digital care

Patients can seek help for new symptoms with Red Robin - our AI-enabled triage solution, via your digital front door (website/app) or via an SMS link.

Using free text analysis and intelligent questioning based on probabilistic modelling, Red Robin takes a comprehensive history for new symptoms (including collecting and analysing images) and sends this to the most relevant healthcare professional to manage.

Red Robin also determines:

• a differential diagnosis list with associated probability scores
• a triage/urgency rating based on the Manchester Triage Scale.

Create a single digital front door to your services, empowering patients to seek and manage their own care safely.

Through an app or web-based portal patients can:

• input symptoms/history for new conditions
• book appointments in specific clinics
• request prescriptions
• manage administration requests
• start messaging conversations and more.

Both patients and healthcare professionals see the value of video consultations where appropriate - notably initial screenings and follow-up appointments.

Visiba's video function:

• accommodates up to 10 participants - colleagues, carers, interpreters
• has a waiting room/lobby for you to control who enters and when
• allows screen, chat and file sharing
• alerts the patient regardless of whether they have their patient portal or app open
• has a blurred background option
• includes post call feedback.

Reduce administration by enabling patients to access your services conveniently, in a way that suits them and you. Our platform enables:

• patients to self-book appointments in allocated time slots
• you to invite patients to appointments at specific times
• you to set up digital drop-in clinics
• you to reduce DNAs via reminder notifications (email, SMS or push notifications through the app).

The patient's mobile phone will ring at the time of their appointment - even if they do not have the app open - further reducing DNAs.

Communicating securely through messaging is quick and easy with:

• direct secure two-way patient messaging - asynchronously (no set time - like an email conversation) or synchronously (at a set time like a phone call or video chat)
• pre-populated message templates for swift and standardised replies
• attachments such as pictures, videos, forms or files
• secure internal messaging between colleagues
• the option to reassign conversations to other clinics or team members.

Forget paper, send patients:

• easy-to-complete digital forms
• digital questionnaires
• links to approved and trusted resources for self-help, information and guidance.