Prioritising clinical safety and patient privacy

Visiba Triage uses a clinical feedback loop where  clinicians using Visiba Triage are asked for their agreement with the AI model’s urgency and differential diagnoses, in a step that takes less than 5 seconds.

This approach enables Visiba Triage to uniquely track real time performance across all deployments, and report on accuracy using clinician consensus on a mass scale. This has significant safety benefits, as it enables the Visiba clinical team to continually track the safety of the model and retrain the model immediately should adaptations be required.

Visiba Triage has established safety netting in place. In the chat, when symptoms suggest a patient requires immediate medical attention they are shown an alert directing them to urgent or emergency care.

Our unique clinician in the loop model ensures that all clinical decisions are made by clinicians supported by Visiba Triage.

In addition to rigorous Post Market Surveillance, Visiba’s clinical team has an ongoing, weekly clinical assurance rhythm. This process includes reviewing any cases highlighting potential safety concerns as well as trends from the feedback data from clinicians using the service. 

Clinically led processes exist around reviewing, agreeing and actioning any consequent changes to the model.