VISIBA TRIAGE FOR PRIMARY CARE HUBS

Create capacity to care with AI-enabled triage

Improve how you manage demand for appointments with clinically validated AI technology.

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Smarter software. Better healthcare.

AI-enabled triage can help primary care hubs to more efficiently manage demand for same day appointments - creating safe and efficient access for the patients who need it most.

Visba Triage is powered by Red Robin, a registered medical device that uses AI to enhance accuracy.

Red Robin is medically trained and built on a probability-based network - meaning it mimics human decision-making to help it ask relevant questions and provide more informed diagnoses and urgency suggestions.

"Duty doctor sessions now run more smoothly, receptionists like how it helps them to manage demand and patients are satisfied."

– Dr Ragu Rajan

VISIBA TRIAGE IN ACTION

Same Day Access in Sussex NHS Primary Care Partnership

Wealden Ridge Primary Care Partnership operate across four sites and serve >12,000 patients. They introduced Visiba Triage to manage excess demand for same day appointment slots.

Here's how it works:

Patients who would otherwise have been assigned same day appointments are now triaged using Visiba Triage, either completed independently or completed by the receptionist on behalf of the patient.

If patients choose to use the service independently, they are texted a link to submit details of their condition.

The patient history with urgency, differential diagnoses and images are reviewed by the Duty Clinician who decides the best course of action - this can be self-care, prescription, routine or urgent appointment (that afternoon).

73%

of same day appointment requests de-escalated to routine care

3

minutes average triage time per case

95.8%

clinician agreement with non-urgent classification of cases

How Visiba Triage works in primary care

1. Digital entrance

Patients calling into the hub are given the option or are directed to use Visiba Triage. They are then either texted a link or directed to the practice website where they can access Visiba Triage.

3. History taking

Visiba Triage takes a relevant, tailored history to pull out key clinical information. The patient may be asked to supply images which the model analyses and feeds into the diagnosis and urgency suggestions.

4. Clinical decision support

The patient summary, with images, urgency and diagnoses are sent into the Triaging Clinician in the Primary Care Hub . The Triaging Clinician decides how best to manage the patient and provides feedback on the case when they close it.

Get familiar with the details

Want to know more about our model and deployments? Check out our articles and videos in Perspectives.

Red Robin (Visiba Triage) Medical Core explained by Dr. Annabelle Painter

NHS 111 Smart Triage Service: NHS England

Meet our medical team

Led by clinicians with first hand experience

The medical team drive the development of Visiba Triage to ensure it is clinically safe. Leaning on extensive clinical experience they review hundreds of real-world patient cases weekly and use this information, along with feedback from practising clinicians, to develop a solution they want to use for their own patients.